how2it02
How to Troubleshoot Error 68 (device not available)
Symptom: You are trying to connect to a database or other resource located on another computer on the network but this message appears instead. Besides, your application won't run because this message keeps appearing.
Problem: The computer you're using cannot connect to the remote location.
Cause: It could be any one or a combination of several of the following:
Windows 2000 or Windows XP: sometimes there is a lag in the establishment of networking connections. If you have a desktop icon that says something like "REMAP NETWORK" or "REMAP DRIVE," click on it. If not, open My Computer, and on each drive letter that has a red X through it, double-click on it to initialize Windows and reconnect. If that doesn't work, read on...
Loose network wire -- check ALL the physical connections between your computer and the one you're trying to reach. One could have jiggled loose, a cable could be crimped (network cabling doesn't like sharp bends, staples, etc.) or even cut (as can happen if someone runs a vacuum cleaner over the network wire).
If it's a new installation, the network wire may be running alongside a fluorescent light, refrigerator, air conditioner or some other device that emits a lot of electromagnetic interference. Electromagnetic interference can cause some really weird and unpredictable things and can make your network run really slowly or not at all. Solution: try powering the appliance off to see if the problem goes away. If it does, move the network wire to a different place.
Network hub powered off - most computers have a "hub" or "switch" that interconnects all the computers on the network. Some installations may have multiple hubs or switches. These require power and if they're not powered on, they won't let the network connections through. Check the power light on the hub.
The computer to which you're trying to connect is not powered on. To fix: power it on.
The computer to which you're trying to connect is no longer sharing the resource you're trying to use. To fix: go to that computer (the host) and share the resource with the same name as it was originally shared. NOTE: You should check with your network administrator before establishing or changing any settings on a host/server computer.
The share name of the resource you're trying to use has been changed. To fix: either change the share name on the host computer or remap your local connection to the new share name.
You may have bypassed Windows networking as the computer booted up. At the logon screen, sometimes pressing the ESC key at the network id/password prompt will bypass networking and effectively tell Windows not to use it. Then when you try to use a network resource, it won't be available because Windows hasn't started its own networking component. Solution: shut down and restart the computer and sign in with a valid network id and password.
The network name/id/password does not match the name/id/password on the computer to which you're trying to connect. This normally happens with dedicated file servers, Windows NT, Windows 2000 or Windows XP. Solution: log in with a valid name. Solution: check with your network administrator.
The network name on the computer to which you're trying to connect is not authorized to use the resource you're trying to use. You may get a "not authorized" message instead, or possibly Error 68 will pop up. Solution: check with your network administrator.
The "workgroup" or other network settings, network protocols and network addresses have changed on either the computer you're using or on the computer to which you're trying to connect. Check with your network administrator.
The network interface card (a NIC is the electronic part inside your computer that connects to the network cable) has gone bad. These can burn out just like light bulbs can, and are quite susceptible to damage from lightning strikes and other forms of static electricity. If you've had a recent electrical storm, a nearby lightning strike could have "zapped" the network card and it may need replacement.
A recent lightning strike or other static electricity jolt has temporarily jumbled the RAM memory in the computer. Solution: shut down the computer, power it OFF for about 5 minutes, then power it back on and give it a try.
General solution: How to restore ("remap") map a network drive
Open Network Neighborhood (or network places, etc.)
Find the computer that has the resource you're trying to use; double-click on the computer name to open it and display the resources it is sharing to network users.
RIGHT-click on the desired resource, select MAP NETWORK DRIVE.
Select the correct drive letter to use. Typically InfoTouch systems are set up to use drive I: (Club Office systems are normally set to use drive P:) but your drive may be different.
Be sure to check the box "reconnect at logon" and click OK to proceed. In a moment or two the drive letter you've chosen should establish itself and display a box with the contents of the newly-mapped drive.
Procedure is complete; close the boxes on the screen.
General solution: How to restore ("remap") a connection to a network printer
Click Start - Settings - Printers
Click ADD PRINTER.
Select NETWORK PRINTER.
Use the browse function to find the computer that has the printer you're trying to use; double-click on the computer name to open it and display the printers it is sharing to network users.
Click once on the printer name to select it and click OK.
You may wish to set the printer to be "the default Windows printer" if you use it all the time.
You may wish to reinstall the printer driver if the message comes up on the screen (if you get this message, we usually elect NOT to reinstall the printer drivers at first -- you can always repeat the process again if it eventually doesn't work.)
You may wish to print a test page. If it prints, then you are absolutely certain that you're connected and everything is working properly.
Procedure is complete; close the boxes on the screen.