FAQ - Windows Drive Mapping Support
"Why doesn't my interface work? It worked ten minutes ago!"
This is a Windows (bug) feature, related to the way Windows handles networking -- at least in Windows ME, 2000 and XP. Because it's a Windows issue and not an issue caused by our software, there is a nominal charge to help you correct the problem over the phone, OR, you can read the following and fix it yourself.
Background
When a network resource becomes disconnected from your computer a red X is shown over that network drive when you open "My Computer" on your desktop. If this is just a temporary problem such as after rebooting the server without rebooting your computer, clicking on the X drive should reconnect it. If this doesn't reconnect it, your network has become disconnected more than just casually. (A cable is bad or unplugged, or the server is down.) Examples below:
Before:
After:
But the effect that this sometimes creates for Club Office users is pretty startling, because Windows has the ability to change network shortcut settings on its own -- and you won't know that they've changed until suddenly your application won't run!
Normally the Club Office shortcut points to p:\cdco. However, if Windows can find something else on either your computer OR on the network which looks like it can work, Windows may change it automatically! This actually changes the "path" that some of the custom interface programs are expecting to use, and therefore, while Club Office may appear to work, in actuality, the custom-designed interfaces may not.
The really dangerous part is that if you had an old set of test or practice data on your computer or another computer somewhere on your network, you may become connected to it instead of the right data! (Suggestion: if you have any practice or training CDCO folders on any of your computers, you should probably delete them. But be careful: make sure you don't delete your LIVE one!!!)
How to Fix it
Here's the desktop shortcut on
your computer. RIGHT-click on it to
view the properties panels, and then select the SHORTCUT tab.
The normal network settings are
supposed to look like this.
Note that the "Target" and "Start in" settings
both point to p:\cdco
HOWEVER, after Windows changes
it for you, it may wind up looking something like this instead:
Note that the "Target" and "Start in" settings are quite a bit different!
To correct this ....make sure "Target" and
"Start in" both show P:\cdco
and remember to click APPLY and then OK to save the settings.
How to change Windows XP
networking settings to make your life easier.
(This applies ONLY to Windows XP)
Open the Network Places folder, select TOOLS, then FOLDER OPTIONS. Choose the VIEW panel and UN-check the "automatically search" function. Be sure to "apply to all folders" and save the settings, then reboot your computer. Depending on your computer's settings, they may provide some relief from the above problem.
Click here to return to the Main FAQ page