FAQ - Windows Drive Mapping Support

"Why doesn't my interface work? It worked ten minutes ago!"

This is a Windows (bug) feature, related to the way Windows handles networking -- at least in Windows ME, 2000 and XP.  Because it's a Windows issue and not an issue caused by our software, there is a nominal charge to help you correct the problem over the phone, OR, you can read the following and fix it yourself.

Background

When a network resource becomes disconnected from your computer a red X is shown over that network drive when you open "My Computer" on your desktop. If this is just a temporary problem such as after rebooting the server without rebooting your computer, clicking on the X drive should reconnect it. If this doesn't reconnect it, your network has become disconnected more than just casually. (A cable is bad or unplugged, or the server is down.) Examples below:

Before: 

After:   

But the effect that this sometimes creates for Club Office users is pretty startling, because Windows has the ability to change network shortcut settings on its own -- and you won't know that they've changed until suddenly your application won't run!

How to Fix it

Here's the desktop shortcut on your computer. RIGHT-click on it to
view the properties panels, and then select the SHORTCUT tab.

The normal network settings are supposed to look like this.
Note that the "Target" and "Start in" settings
both point to p:\cdco

HOWEVER, after Windows changes it for you, it may wind up looking something like this instead:
Note that the "Target" and "Start in" settings are quite a bit different!

To correct this ....make sure "Target" and "Start in" both show  P:\cdco
and remember to click APPLY and then OK to save the settings.


How to change Windows XP networking settings to make your life easier.
(This applies ONLY to Windows XP)

Open the Network Places folder, select TOOLS, then FOLDER OPTIONS. Choose the VIEW panel and UN-check the "automatically search" function. Be sure to "apply to all folders" and save the settings, then reboot your computer. Depending on your computer's settings, they may provide some relief from the above problem.

 

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