You must have an account in your G/L to hold such bad
debt writeoffs. Typically this is an asset account of
some type. After creating this account, be sure to go to
A/R configuration and "update A/R from G/L" so
that your A/R system knows about the account.
Start A/R, then go to the KEY CHITS module.
Select PAYMENT MODE. This is because you are essentially
making a "payment" on the member account from
one of your internal accounts.
For the department number to key, use the bad debt
writeoffs department. You're making the
"payment" to the member account from your bad
debt writeoff department.
Type the rest of the information as normal, including the
member number and the amount of the writeoff.
Process the month as you would normally.
NOTES: This is not an ADJMENT or CREDIT transaction. It's
a "payment" transaction.