how2gn06.htm

How to send us a backup of your system's data

Scenario: A member of the Club Data staff has asked you to send us a copy of your data so that we can figure out exactly why something is not working correctly.

There are essentially two easy ways and BOTH of them involve making a simple, normal diskette backup.

Method #1 - "Snail Mail" - This is the slowest and most expensive way.

1. Make a backup of your Club Office system onto floppy diskettes. Label the diskettes #1, #2, #3, etc. (as many as the backup requires) along with the date and time the backup was made. Of course, be sure that nobody is using Club Office when you make the backup to ensure that all the files are included in the backup set.
2. Put them in a protective envelope and either mail them or overnight them to our office. Also let us know if you'd like the diskettes returned to you.

Method #2 - "Via EMAIL" - This is the fastest and least expensive way.

1. Make a backup as described above in step #1.
2. Start up your email and address it to us at: support@clubdata.com. (Alternately, you can use whatever email address that may have been given to you over the phone.)
3. For the subject/topic of the email, type DISK1 of 3 (or disk 2 of 3, etc.) You will likely need to send as many separate emails as you have diskettes that comprise your backup. Just make the title consistent with the diskette # of the set. (We've found that many email systems cannot handle super-large data files but nearly all of them can manage a file that can fit on a 1.44mb floppy diskette. If the file is too big, your email provider will reject it. This is why you must send each disk separately.)
4. Insert the appropriate backup diskette in your diskette drive (probably drive A:) and "attach" the file to the email. For Club Office users, the name of the file to attach is: a:cdcoback.zip. (Note: for CMS users, the name of the file to attach is: a:daily.zip.)
5. Click the SEND button to send the email.
6. Repeat for as many emails as you had diskettes for the backup making sure that you change the diskette for each successive email (i.e. disk #2, disk #3, etc.). The name of the file on the diskette is the same regardless of how many diskettes were used.

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