how2itg02.htm

Receiving payments on accounts

Customers make charges to create debit balance in their accounts. Payments are received which are credited to these accounts to update the balances, hopefully to zero. Use procedure 1 below.

When a customer pays MORE than what is owed, InfoTouch creates a credit balance in the customer’s account instead of giving the customer "change." If you allow such credit balances, use procedure 1 below. If you do NOT want to create these credit balances, use procedure 2.

• Procedure 1 - Customer pays on account, normal use.

1. Touch REGISTER BUTTONS (or use Special Customer Options in the Manager Menu).
2. Touch CUSTOMER PAYMENT.
3. Lookup customer by your chosen method. The customer’s current balance is displayed in the window.
4. Tender payment method (CHECK or CASH are only options).
5. Touch the amount being paid on account, then touch ENTER.
6. Touch PRINT RECEIPT.

• Procedure 2 - Customer pays MORE than what is owed; do not create credit balances

1. Touch REGISTER BUTTONS (or use Special Customer Options in the Manager Menu).
2. Touch CUSTOMER PAYMENT.
3. Lookup customer by your chosen method. The customer’s current balance is displayed in the window.
4. Tender payment method (CHECK or CASH are only options).
5. Touch the amount of the account balance only, then press ENTER.
6. Touch PRINT RECEIPT.
7. Give the customer any change due from the overpayment. The amount of change will have to be calculated manually.
8. At the end of the day when the register drawer is reconciled, if the overpayment was in the form of a check, the total of all checks will show an overage over the total of check sales equal to the amount of change given out and the change given out for the overpayment will show as a shortage in actual cash on hand; the overage of the checks on hand and the shortage of cash will offset one another.

Click here to return to the menu