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InfoTouch "How-to" Procedures

HOW-TO's for InfoTouch Store Manager Users

  1. What to do BEFORE you call for support
  2. How to troubleshoot Error 68 (device not available)
  3. How to troubleshoot receipt printer problems
  4. How to troubleshoot report printer problems
  5. How to change the backup method to use a ZIP or CD-RW drive
  6. Performance issues - how to make it run faster
  7. Database integrity - how to repair a database
  8. How to clear the user log so that no registers are "logged in."
  9. How to fix a "bad punch record."
  10. Procedural issue: shutting down the computer vs. logging out and then shutting down
  11. Problem: Finish a transaction but get no receipt
  12. Credit card issues in general
  13. Credit card processing issues as they relate to restoring from a backup
  14. How to change a Windows Registry setting (Advanced users only!)
  15. Suggested daily closeout procedure
  16. Suggested weekly closeout procedure
  17. Suggested monthly closeout procedure
  18. Suggested yearly closeout procedure
  19. How to use the security settings to prevent accidental problems
  20. Suggested reports to print for a daily closeout
  21. Issues related to reprinting closeout reports
  22. Suggested backup ideas - backups are really important!

HOW-TO's for DOS InfoTouch Users

  1. What to do BEFORE you call for support
  2. How to troubleshoot Error 67 (device not available)
  3. How to troubleshoot receipt printer problems
  4. How to troubleshoot report printer problems
  5. How to change the backup method to use a ZIP or CD-RW drive
  6. Performance issues - how to conserve memory
  7. Database integrity - how to repair a database
  8. How to clear the user log so that no registers are "logged in."
  9. How to fix a "bad punch record."
  10. Procedural issue: shutting down the computer vs. logging out and then shutting down
  11. Problem: Finish a transaction but get no receipt
  12. Credit card issues in general
  13. Credit card processing issues as they relate to restoring from a backup
  14. Suggested daily closeout procedure
  15. Suggested weekly closeout procedure
  16. Suggested monthly closeout procedure
  17. Suggested yearly closeout procedure
  18. How to use the security settings to prevent accidental problems
  19. Suggested reports to print for a daily closeout
  20. Issues related to reprinting closeout reports
  21. Suggested backup ideas - backups are really important!
  22. How to install MicroCal mcalinst.doc
  23. How to reprogram the touch screen controller with MicroCal
  24. How to recalibrate the touch screen from InfoTouch
  25. How to use MYLABELS for barcode printing mylabels.doc
  26. 10-Step procedure, using ScanPal for taking physical inventory proc-09.doc
  27. Converting to InfoTouch 2000

General Merchandising Concepts

  1. Handling Defective Merchandise at the sales counter
  2. Receiving payments on accounts
  3. Procedure: Account Adjustment
  4. Handling Pro Shop credit accounts

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