InfoTouch Custom Procedures

Note: Most files in in Word 6.0 or 7.0 format. ASCII text files are marked in expanded comments column.
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filename.doc size date expanded comment
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BACKUP1 DOC 81,920 05-21-96 Backup procedures
BUG-01 DOC 52,224 03-25-97 infotouch bug in inven.cat
BUG-02 DOC 51,200 03-25-97 infotouch bug in install program on upgrades
B4UCALL DOC 20,992 06-07-96 Before you call for support
CMS4W95 DOC 16,384 04-10-97 CMS for Win95 Setup
ICV1 DOC 79,360 06-06-96 ICVERIFY additional information
ICV2 DOC 16,384 08-21-97 ICVERIFY manual procedure at closeout
ICV3 DOC 18,432 05-14-97 ICVERIFY MERCHANT SET-UP SHEET
ICV4 DOC 91,136 06-10-96 InfoTouch & IC Verify - how it works
MYLABELS DOC 44,032 08-21-97 MYLABELS barcode printing for InfoTouch
PASSW ZIP 81,874 01-16-98 InfoTouch Password Decoder (encrypted)
PROC-01 DOC 78,848 05-16-96 procedure-account adjustments
PROC-02 DOC 58,368 04-21-97 procedure-creating program groups/icons
PROC-03 DOC 22,016 05-13-97 procedure-credit accounts
PROC-04 DOC 15,872 06-07-96 procedure-daily closeout
PROC-05 DOC 79,360 05-17-96 procedure-defective mdse
PROC-06 DOC 55,808 07-01-96 procedure-elimin. reprocessing credit cards
PROC-07 DOC 61,952 05-02-97 procedure-employee module short list
PROC-08 DOC 59,392 04-21-97 procedure-mylabels barcode printing
PROC-09 DOC 11,776 06-03-97 procedure-overview-scanpal&physical inventory
PROC-10 DOC 77,312 05-16-96 procedure-payment on account
PROC-11 DOC 23,040 03-03-97 procedure-printing barcodes with LUW 1.0
PROC-12 DOC 49,152 08-21-97 procedure-rainchecks for greens fees
PROC-13 DOC 12,800 04-29-97 procedure-reprogramming a metrologic scanner
PROC-14 DOC 25,088 04-29-97 procedure-uploading scanpal data
PROC-15 DOC 33,280 04-29-97 procedure-using phys inven collection program
PROC-16 DOC 56,320 07-02-97 procedure-editing the PS file
PROC-17 DOC 77,312 12-27-96 procedure-general things you should know
PROC-18 DOC 52,736 12-27-96 procedure-infotouch general overview
W95TIP1 DOC 111,616 08-20-97 win95-installing larger hard drive
TNSCREDT 6,258 11-28-94 ASCII-setting up credit books
TNSSTEP 3,603 11-28-94 ASCII-misc day-to-day Touch procedures
TSP400 1,174 04-10-95 ASCII-using the TSP400 barcode printer
VISA51 3,585 06-08-95 ASCII-setting up VISA for version 5.1
VISA71 1,529 06-08-95 ASCII-setting up VISA for version 7.1
ITOUCH1 7,886 04-10-95 ASCII-Infotouch to CMS Interface setup
MCALINST 7,657 04-01-94 ASCII-installing microtouch monitors
SP312 2,689 09-23-94 ASCII-Star SP312 settings for Touch

Staff Training Made Easy

Want a super-easy way to train your staff in how to use your POS system? One of the benefits is that everybody gets the SAME information, everybody learns how YOU want to do things, and YOU don't have to spend a lot of time doing it! Here's how:

1. Write down the steps you take when you ring up a cash sale on your POS system.
2. Do the same with a sale that's charged to a member account (it's probably a little different).
3. Do it again for a sale when a person pays with a check -- it's probably different yet again.
4. Lastly, if you allow customers to pay via credit card, write down those steps, too.
5. Get your video camera and train it on your video screen. Press RECORD.
6. Walk and talk through the cash sale two times.
7. Walk and talk through the member charge sale twice, too.
8. Do the same with the check sale, and finally with the credit card sale.
9. Make 3 or 4 copies of the videotape; store the original in a safe place. Make 3 or 4 copies of your written procedures, too.
10. When a new employee starts, give him/her a copy of the video to watch and a set of the paper copies of the procedures. Have him/her practice the procedure by watching the video over and over.
11. Test the employee after a day or two.
12. If you feel inclined, you could also include procedures for ringing up return sales, reprinting receipts, creating inventory items, and more. But the idea is to make the video once and use it over and over again to train your staff.